These terms and conditions together with our Privacy Policy apply to all purchases made from Faythful Designs.co.uk and your use of and access to the Website.
By using the Website you are agreeing to comply with and be bound by these terms and conditions. You must not use the Website if you do not agree to comply with these terms and conditions. We reserve the right to change these terms and conditions at any time.
You agree not to misuse the site, interfere with security, or engage in unlawful activity.
We may suspend access to anyone who breaches these Terms.
We endeavour to ensure that the description of our products are correct. However, descriptions of products on this Website are not intended to be binding.
All of our products are individually handcrafted. As a result, each item may vary slightly in colour, pattern, size, and overall design. These variations are a natural part of the handmade process and contribute to the unique character of every piece. By placing an order, you acknowledge and accept that your item may not be an exact replica of the product photos displayed on our website.
While the colour of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
All items are subject to availability.
We may update or discontinue products at any time.
All prices are listed in GBP and exclude VAT.
We may change prices at any time, but changes will not affect orders already placed.
Payment must be made at checkout using approved payment methods (e.g., Stripe, Apple Pay).
By submitting an order, you confirm you are authorised to use the payment method provided.
To be eligible to purchase items from this Website you must be 18 years of age or over.
Before confirming your order please read through these terms and conditions and in particular our Refunds and Returns policy.
By placing an order on this Website, you agree to be legally bound by these terms and conditions.
A. Order Confirmation
Once your order has been placed, we will send an email confirming your order has been received.
B. Acceptance of Your Order
Your order is accepted only when we issue a dispatch shipping notification email.
We reserve the right to refuse an order if:
the product is out of stock,
payment fails,
shipping restrictions apply, or
we identify an error with pricing or product information.
If an order cannot be accepted, we will refund you promptly.
Delivery costs are included in the price of our products.
You are responsible for providing accurate delivery information.
Risk passes to you once the goods are delivered, but we retain legal ownership until full payment is received.
If a parcel is lost or delayed, contact us and we will assist in resolving the issue with the courier.
please contact us by email at: FaythfulDesigns@yahoo.com
Unfortunately, we are unable to offer returns or refunds unless the item is faulty:
This is due to all our items either being Handmade to Order, Customised or Personalised.
Despite our best efforts, items are sometimes damaged in transit.
If the goods we deliver are not what you ordered, are damaged or defective, please contact us by email at: FaythfulDesigns@yahoo.com
If the product is faulty, you may notify us by email within 14 days of delivery of the goods with proof of purchase. The item should be returned in it's original packaging within 30 days for an exchange or refund.
In the case of damage and faults, if you can also provide photographs of the damage and packaging, this will help us resolve your case quickly.
Legal Rights:
Nothing in this Refund Policy affects your statutory rights under UK, EU, or other applicable consumer law.
All designs, artwork, photographs, branding, logos, and website content are the exclusive property of FaythfulDesigns.co.uk
You must not:
copy, reproduce, or distribute content without permission, use our images or designs for commercial purposes, or claim ownership of any product designs.
We are not liable for:
losses resulting from incorrect or incomplete information provided by you,
delays caused by couriers or events outside our control,
indirect or consequential losses (e.g., business loss, lost profits),
minor variations in handcrafted items.
Nothing in these Terms excludes liability for:
any rights you are entitled to under consumer law.
We will not be responsible for delays or failures caused by events beyond our reasonable control, including:
natural disasters
fires or floods
strikes
pandemics
courier disruptions
technical failures
We will notify you if such an event affects your order.
If you create an account on our website:
you must keep your login details secure,
you are responsible for all activity under your account,
you must notify us of any unauthorised access immediately.
We may close accounts that breach these terms.
Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.
12. Personal Data & Privacy
Your personal data will be processed in line with our Privacy Policy and Cookie Policy.
By using the website, you agree to such processing.
13. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
Your continued use of the site means you accept any changes
14. Contact Us
If you have questions about these Terms or need help with an order, please contact us:
Email: FaythfulDesigns@yahoo.com