This Privacy Notice for FaythfulDesigns.co.uk describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
We comply with the following legislation where applicable:
UK General Data Protection Regulation (UK GDPR)
EU General Data Protection Regulation (GDPR) (for EU customers)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Business Name: FaythfulDesigns.co.uk
Nature of Business: Online sale of Handcrafted Gifts
If you have any questions about this policy or your data, please contact us at: FaythfulDesigns@yahoo.com
2. Personal Data We Collect
A. Information You Provide
Name
Email address
Telephone number
Billing and delivery address
Order details
Account login details (if you create an account)
Payment details (processed securely through third-party providers)
B. Information We Collect Automatically
IP address
Device information
Browser type and version
Pages visited and time spent on the site
Cookies and tracking information
C. Information From Third Parties
Payment confirmation from payment processors (e.g., Stripe, PayPal)
Delivery status from postal or courier services
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3. How We Use Your Personal Data
We process your data for the following purposes and under the lawful bases set out in UK/EU GDPR:
A. To Fulfil Orders (Contract)
Process payments
Prepare and dispatch artwork
Send order updates and shipping notifications
B. Customer Account Management (Contract / Legitimate Interests)
Manage your account and purchase history
Provide customer support
C. Improve Our Services (Legitimate Interests)
Website optimisation
Analytics to understand customer preferences
D. Marketing (Consent)
Sending newsletters or promotional emails (only if you opt in)
You can unsubscribe at any time
E. Compliance (Legal Obligation)
Tax records
Fraud prevention
Accounting and audit requirements
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4. Cookies and Tracking Technologies
We use cookies to:
Ensure website functionality (essential cookies)
Monitor website performance (analytics cookies)
Personalise your browsing experience
You may manage or disable cookies in your browser settings. If you disable essential cookies, parts of the website may not function correctly.
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5. Sharing Your Information
We do not sell your data.
We only share information with:
Payment processors (for secure transactions)
Delivery providers (to ship your order)
IT and hosting providers (website functionality and security)
Professional advisers (accountants, auditors if required)
Authorities (only when legally required: fraud, court orders, etc.)
All third-party providers are required to protect your data under GDPR-compliant terms.
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6. International Data Transfers
If data is transferred outside the UK/EU (for example, where our hosting provider is based), we ensure that proper safeguards are in place, such as:
Adequacy decisions
Standard Contractual Clauses (SCCs)
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7. Data Retention
We keep your personal data only as long as necessary:
Order information: 6 years (for tax and legal compliance)
Marketing data: Until you withdraw your consent
Website analytics data: Typical retention periods used by analytics providers
After these periods, your data will be securely deleted or anonymised.
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8. Your Rights Under UK/EU GDPR
You have the following rights:
Access – request a copy of your data
Rectification – correct inaccurate information
Erasure – request deletion of your data
Restriction – limit how we use your data
Portability – receive your data in a transferable format
Object – stop certain types of processing
Withdraw Consent – for marketing at any time
To exercise your rights, email us at: FaythfulDesigns@yahoo.com
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9. Security of Your Data
We use technical and organisational measures to protect your data, such as:
Secure server hosting
Encryption where appropriate
Restricted access to customer information
While we do our best to safeguard your information, no method of online transmission is 100% secure. Customers are responsible for maintaining the confidentiality of their passwords and account details.
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10. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect data from individuals under this age.
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11. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to read their policies.
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12. Changes to This Privacy Policy
We may update this policy from time to time. The most recent version will always be published on our website. Continued use of the site constitutes acceptance of the updated policy.
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13. Complaints
If you are unhappy with how we handle your data, please contact us first.
You may also lodge a complaint with:
UK: Information Commissioner’s Office (ICO)
EU: Your local Data Protection Authority